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You must be 18 years or older. Australian help: Gambling Help Online on 1800 858 858.

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Reaching the editorial team

This site is independent editorial coverage of the ThePokies mirror network, written by Dean Calloway. We are glad to hear from readers about things we can actually fix: a factual error, a broken link, or a scam clone posing as us or as the operator. Before you write, please read what we can and cannot do, because it saves everyone time and disappointment.

What we can help with

We can review a documented correction, a mirror update, or complaint evidence you want on our radar. If a number or date on the site looks wrong, tell us and point to what it should be. If a link is dead, let us know which page. If you have found a fake site copying our name or the casino's, that is genuinely useful to report. The more concrete you are, the faster we can act, so include the exact URL, the date you saw it, and a screenshot where you can.

Please read first: we are not ThePokies and have no connection to it. We cannot access your account, reset a password, verify your KYC, unlock a mirror, or release a balance. We are an editorial site and we cannot recover funds. There is no Australian regulator we can escalate an offshore operator to on your behalf.

If your issue is money or harm

If you are chasing a stuck withdrawal or a seized balance, we cannot get it back, and we will not pretend otherwise. What we can do is point you to the context. The complaint patterns are documented on our complaints page and the cashout problems on the withdrawal page. If the gambling itself is causing harm, the most useful call you can make is not to us.

Free, confidential help: Gambling Help Online is on 1800 858 858, open 24 hours a day, 7 days a week across Australia. For support around the harm side of this, see our responsible gambling page. These supports are independent of any casino.

To send a correction or a scam-clone report, use the contact form on this page. We read what comes in and update the site where a report checks out, but we cannot promise a personal reply to every message.

Contact FAQ

Can you recover my money from ThePokies?

No. We are an independent editorial site, not the casino, and we cannot access accounts or force an offshore operator to pay. There is no Australian regulator to escalate to. For money or harm worries, call 1800 858 858.

Can you unlock a mirror or reset my login?

No. We have no connection to the operator and cannot access, unlock or reset anything. We only publish independent warning-led coverage.

What should I include in a correction report?

The exact page or mirror URL, the date you saw it, a short description of what is wrong, and a screenshot if you have one. Concrete detail lets us verify and fix it faster.